Frequently Asked Questions

Yes. We run 24/7 emergency service at (239) 340-8224. A burst supply line, a backed-up main or a water heater letting go does not wait for Monday morning, and neither do we. Our office hours are Monday through Friday, 8:00 AM to 5:00 PM, for everything that can wait until then.

Nothing. We give a free quote on the work, and we would rather walk you through your options before anything gets opened up than surprise you afterward. Call (239) 340-8224 or send us a note through the contact page.

Yes. West Coast Plumbing and Water Treatment holds Florida certified plumbing contractor license CFC-1427865, and we carry insurance. Every technician who comes to your door is background-checked. Ask for a license number on any bid you receive, from us or from anyone else, and check it.

Southwest Florida, from Punta Gorda and Port Charlotte in the north down through Fort Myers, Cape Coral, Estero and Naples, then east across Lehigh Acres, LaBelle and Clewiston and up into the Heartland at Sebring. Our locations page lists every city we cover, each with a page of its own.

Yes – family-owned since the day we opened. Most of our work still comes from repeat customers and the neighbors they send us, which has been the only referral system we have ever really needed.

Hydrogen sulfide gas, and it is extremely common in Southwest Florida well water. It will not scrub out, it follows you into the laundry and the ice maker, and it is hard on fixtures over time. Our ENVY Sulfur Eliminator deals with it using air-injection oxidation instead of chemicals, treating the water where it enters the house rather than one faucet at a time.

Dissolved iron. It is clear coming out of the tap and oxidizes the moment it hits air, which is why you see the stain on the fixture and the concrete rather than in the glass. An ENVY Iron Eliminator takes it out at the point of entry, before it reaches anything you would have to scrub.

Often yes, though for a different reason than well customers. Municipal water here is treated and safe to drink, but it comes off a limestone aquifer and usually still carries enough hardness to scale up a water heater, cloud a glass shower door and shorten the life of every appliance it runs through. A water softener or a HALO 5 is the usual answer.

Mostly the water source they are built for. The ENVY line is well water equipment, designed to physically remove sulfur and iron through oxidation and backwashing media. The HALO 5 is a salt-free, five-stage system intended for municipal water, and it conditions hardness minerals so they stay suspended rather than removing them by ion exchange. We test your water first and then recommend, rather than the other way around.

Softened water does feel different in the shower. Some people love it immediately and others take a couple of weeks to get used to it. What you are feeling is soap actually rinsing off instead of leaving a film on your skin. If you would rather not soften at all, a conditioning system like the HALO 5 is worth looking at.

Age and pipe material usually tell the story. Galvanized steel supply lines close up from the inside as they corrode, so you get falling pressure at the fixtures furthest from the meter and rusty water on the first draw of the day. Cast iron drains under a slab tend to fail at the joints. If you are patching the same system over and over, a repipe is frequently the cheaper path, and ours carries a 10-year guarantee.

Usually not. A hum with no grinding normally means it is jammed and has tripped out. Cut the power at the breaker first, then look for the red or black reset button on the bottom of the motor under the sink. If a reset and a hand-crank at the hex hole underneath do not free it, call us. We also wrote a three-part guide to disposal care if you want the longer version.

Yes. New construction plumbing runs alongside our service work, for builders and for homeowners putting up their own place. Same license, same crews, same guarantee as everything else we do.

That is the whole reason we are set up this way. Most plumbers sub out water treatment, and most water treatment outfits will not touch your drains. We do both under one license, which means one call, one crew in the driveway, and no one blaming the other trade when something is not right.